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Troubleshooting QuickBooks? No problem.

Developing your skill at troubleshooting QuickBooks gives you a competitive advantage.

Try these steps (in the following order) to troubleshoot QuickBooks:

  1. BulletSee Appendix C, Troubleshooting Quickbooks, in your text.

  2. BulletCheck out the items listed below about Troubleshooting QuickBooks.

  3. BulletCheck out the Updates link at www.myquickbooks.me to check for updates.

  4. BulletTry the renowned QuickBooks Live Community to see if anyone else has encountered the same issue.

  5. BulletTry printing the journal report to track the error. Sometimes it is easier to see the error when reviewing the associated journal entries.

  6. BulletAsk your professor. Use the following format for your email to save you and your professor time.

  7. 1.State the issue you are experiencing concisely and specifically. Include screen captures if you can with any error messages.

  8. 2.Using a numbered list, list each action/step that you have taken to troubleshoot the issue. 

  9. 3.Include any additional information that may be helpful in troubleshooting the issue.

  10. Copy and paste the following into your email to your professor. Then insert specifics for your situation into the email.


  1. Professor,

  2. 1. I am experiencing the following issues with my QuickBooks assignments:

  3. [describe issue & include any screen captures of error messages, etc.]

  4. 2. I have taken the following actions to troubleshoot:

  5. a. [list action steps you have taken to troubleshoot, such as searched Live Community...]

  6. b.

  7. c.

  8. 3. Additional information that might be useful includes:

  9. [insert other pertinent information or screen captures]

  10. Any assistance you can provide is appreciated.

  11. Best regards,

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